Frequently Asked Questions

How is tile sold?

Tile sold by the box must be purchased in complete boxes. When available, product pages show the price per box, coverage per box, and equivalent price per square foot. Square-foot pricing is provided for comparison and planning; it does not change the selling unit.

How do I calculate how many boxes I need?

Measure the project area in square feet, add an appropriate waste allowance for cuts and future repairs, and divide the total by the coverage per box. Round up to the next complete box. A qualified installer can help confirm the final quantity.

Do you offer samples?

Samples are available for selected products. Sample orders are final sale and non-refundable. A sample helps evaluate color, texture, finish, and scale, but production material may still show normal shade or dye-lot variation.

Can tile vary from the website photographs or sample?

Yes. Tile and natural stone can vary in shade, color, texture, veining, size, and dye lot. Screen settings can also affect how colors appear. A later order might not match a previous order if the original lot is no longer available.

Do you ship throughout the United States?

Yes. Golden Isla Tile is based in Miami and ships throughout the United States. Smaller orders generally ship through parcel carriers, while heavy, oversized, or palletized orders may require LTL freight.

How quickly will my order ship?

Most in-stock parcel orders are prepared for shipment within 1–3 business days. Processing and transit times are estimates and can vary based on availability, destination, carrier conditions, and freight requirements.

Can I cancel an order?

A cancellation request must be submitted within 24 hours of purchase and before the material has shipped or been scheduled for delivery. Approved cancellations are subject to a 5% processing fee. Review our Refund Policy for complete requirements.

Can I return an order?

Eligible new and unused items may be returned within 30 days of the shipment date with prior authorization. Approved returns are subject to a 25% restocking fee, except when the return results from an error by Golden Isla Tile. Exclusions apply; review our Refund Policy before requesting a return.

What should I do if material arrives damaged or incorrect?

Inspect all products immediately upon delivery and before installation. Report damage, shortage, defect, or incorrect material within 3 calendar days after delivery. Email goldenislatile@gmail.com with your order number and clear photographs of the product, packaging, shipping label, and affected areas.

Should I install material if something appears wrong?

No. Do not install damaged, defective, incorrect, or visibly unacceptable material. Installation constitutes acceptance, and claims involving installed material will not be accepted except where otherwise required by law.

Can you match tile from a previous order?

Contact us before placing the new order. We will check available information, but the same shade or dye lot might no longer be available. We cannot guarantee an exact match between separate orders.