Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

Universe X Services dba Golden Isla Tile works to process and ship orders as promptly as possible. Delivery dates are estimates and may vary based on product availability, destination, carrier conditions, and order requirements.

ORDER PROCESSING

  • Orders are processed and shipped on business days, Monday through Friday, excluding holidays.

  • Most in-stock parcel orders are prepared for shipment within 1–3 business days.

  • Tracking information is provided when available.

  • Orders containing multiple items may arrive in separate shipments.

  • Expedited shipping must be confirmed with us before ordering. Expedited charges apply to transit time and do not necessarily shorten processing time.

FREE-SHIPPING OFFER

Free shipping is available on qualifying Glass Pool Mosaic orders of $299 or more shipped within the contiguous United States.

Unless expressly stated otherwise, free shipping excludes:

  • Freight shipments.

  • Bathroom vanities.

  • Toilets.

  • Large-format porcelain tile.

  • Natural stone.

  • Liftgate service.

  • Residential or limited-access delivery fees.

  • Delivery notification services.

  • Duties, taxes, and other destination-specific charges.

PARCEL AND FREIGHT SHIPPING

  • Smaller orders generally ship through UPS or FedEx.

  • Orders over approximately 200 lb, large-format tile, natural stone, vanities, toilets, and other oversized or heavy products may ship by LTL freight.

  • Freight carriers may contact the customer to schedule delivery.

  • Residential delivery, liftgate service, limited-access delivery, and delivery notification may involve additional charges.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If address verification is required, shipment may be delayed until we receive confirmation. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility.

RECEIVING AND INSPECTING YOUR ORDER

  • Inspect all packages and products immediately upon delivery and before installation.

  • Damage, shortage, defect, or incorrect-product claims must be reported within 3 calendar days after delivery.

  • Email goldenislatile@gmail.com with your order number and clear photographs of the product, packaging, shipping label, and affected areas.

  • Keep all products and packaging until the claim has been reviewed.

  • Do not install damaged, defective, or incorrect material. Claims involving installed material will not be accepted.

DELIVERY DELAYS

Transit times are estimates and are not guaranteed. Golden Isla Tile is not responsible for delays caused by carriers, weather, supply interruptions, address issues, or circumstances outside our reasonable control.

SHADE AND DYE-LOT VARIATION

Tile and natural stone can vary in shade, color, texture, size, and dye lot.

A later order may not match a previous order because the original lot may no longer be available. Contact us before ordering additional material intended to match an earlier purchase.

CONTACT

For shipping questions, contact Universe X Services dba Golden Isla Tile at goldenislatile@gmail.com.