Privacy policy

Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how Universe X Services dba Golden Isla Tile (“Golden Isla Tile,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit goldenislatile.com, contact us, or purchase from our store.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: name, email address, phone number, billing address, and shipping address.
  • Order information: products purchased, order history, delivery details, and transaction information.
  • Payment information: payment details are processed by Shopify and applicable payment providers. We do not directly store complete payment-card numbers.
  • Device and usage information: IP address, browser and device information, time zone, cookies, pages and products viewed, and interactions with our website.
  • Communications: information you provide through forms, email, customer service, reviews, or other communications.

How We Use Information

We may use personal information to:

  • Process payments, fulfill orders, arrange shipping or delivery, and provide order updates.
  • Respond to questions, requests, returns, and customer-service matters.
  • Operate, maintain, secure, analyze, and improve our store and services.
  • Detect or prevent fraud, misuse, and security incidents.
  • Send marketing communications when permitted. You may unsubscribe using the link in a marketing email.
  • Comply with applicable legal, tax, accounting, and regulatory obligations.

Cookies and Similar Technologies

Our store and service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, measure performance, understand store usage, and support advertising where permitted. Available cookie and privacy choices may be presented through our website’s privacy controls.

How We Share Information

We may share personal information with service providers that help us operate the business, including Shopify, payment processors, shipping and delivery providers, analytics providers, marketing platforms, and professional advisers. We may also disclose information when required by law, to protect rights and security, or in connection with a business transaction.

Our store is hosted by Shopify, which processes personal information when customers visit and make purchases. Shopify’s handling of personal information is governed by its own privacy practices.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.

Your Choices and Rights

Depending on where you live, you may have rights concerning your personal information, which can include requesting access, correction, deletion, or a copy of certain information, and opting out of certain processing. To submit a request, contact us using the email below. We may need to verify your identity before completing a request.

Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this policy to reflect changes in our practices, technology, services, or legal obligations. The “Last updated” date will identify the latest revision.

Contact Us

For questions, complaints, or privacy requests, email goldenislatile@gmail.com.