Terms of service

TERMS OF SERVICE

Last updated: August 17, 2026

This website is operated by Universe X Services dba Golden Isla Tile. Throughout the site, the terms “we,” “us,” and “our” refer to Universe X Services dba Golden Isla Tile.

By visiting our website or purchasing from us, you agree to these Terms of Service and the policies referenced within them. These terms apply to all website visitors, customers, vendors, and other users.

SECTION 1 — ONLINE STORE TERMS

You must be at least the age of majority in your state or place of residence to use this website or make a purchase.

You may not use our products or services for an illegal or unauthorized purpose or violate applicable laws while using our website.

You must not transmit viruses, malware, or other destructive code.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order when reasonably necessary, including suspected fraud, pricing errors, product unavailability, payment issues, or violations of these terms.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or service without our written permission.

SECTION 3 — INFORMATION ON THIS WEBSITE

We make reasonable efforts to provide accurate and current information. However, product information, availability, specifications, images, pricing, and other website content may occasionally contain errors or omissions.

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

SECTION 4 — PRODUCTS, PRICES, AND AVAILABILITY

Products and prices may change without notice.

Products may have limited availability and may be discontinued at any time.

Tile and natural stone are subject to natural or manufacturing variations in shade, color, texture, veining, size, and dye lot. Website images may appear different depending on screen settings.

Customers should order sufficient material for their projects because future orders may not match the original shade or dye lot.

Products are subject to return or exchange only according to our Refund Policy:

https://goldenislatile.com/policies/refund-policy

SECTION 5 — TILE SELLING UNITS

Products sold by the box must be purchased in complete boxes. Square-foot pricing or coverage may be displayed for comparison and planning purposes, but it does not change the required selling unit.

Customers are responsible for confirming quantities, coverage, waste allowance, specifications, and installation requirements before ordering.

SECTION 6 — ORDERS AND BILLING INFORMATION

You agree to provide current, complete, and accurate billing, shipping, and contact information.

We may limit or cancel quantities purchased per person, household, business, payment method, billing address, or shipping address when reasonably necessary.

If we change or cancel an order, we may attempt to contact you using the information supplied with the order.

SECTION 7 — ORDER CANCELLATIONS AND RETURNS

Order cancellations, returns, restocking fees, damage claims, exclusions, and refund timing are governed by our Refund Policy.

Cancellation requests must comply with the stated time limit and must be submitted before the material has shipped or been scheduled for delivery.

SECTION 8 — SHIPPING AND DELIVERY

Processing times, shipping estimates, freight requirements, inspection procedures, address responsibilities, and damage-reporting deadlines are governed by our Shipping Policy.

Delivery dates are estimates unless expressly guaranteed in writing.

SECTION 9 — INSTALLATION AND PRODUCT INSPECTION

Customers must inspect all products before installation.

Do not install damaged, defective, incorrect, or visibly unacceptable material. Installation constitutes acceptance of the product, and claims involving installed material will not be accepted except where otherwise required by law.

Golden Isla Tile is not responsible for installation labor, removal costs, project delays, or related expenses resulting from material installed before inspection.

Installation must follow applicable industry standards, manufacturer instructions, building codes, and professional recommendations.

SECTION 10 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, shipping services, or other resources operated by third parties.

These services may be subject to separate terms and privacy practices. We are not responsible for third-party services outside our reasonable control.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for examining or guaranteeing their content, accuracy, products, services, security, or privacy practices.

Review the applicable third party’s policies before completing a transaction.

SECTION 12 — REVIEWS, COMMENTS, AND SUBMISSIONS

If you submit reviews, photographs, feedback, suggestions, or other content, you confirm that you have the right to provide it and that it does not violate another party’s rights.

Your submissions must not contain unlawful, abusive, defamatory, misleading, or malicious content.

We may remove content that violates these terms or applicable law.

SECTION 13 — PERSONAL INFORMATION

The collection and use of personal information through our store are governed by our Privacy Policy:

https://goldenislatile.com/policies/privacy-policy

SECTION 14 — ERRORS AND OMISSIONS

Website information may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, coverage, or availability.

We reserve the right to correct these issues and update or cancel affected orders when permitted by law.

SECTION 15 — PROHIBITED USES

You may not use the website or its content:

  • For unlawful or fraudulent purposes.

  • To violate applicable laws or regulations.

  • To infringe intellectual-property or privacy rights.

  • To harass, threaten, discriminate against, or harm another person.

  • To submit false or misleading information.

  • To transmit viruses, malware, or destructive code.

  • To collect information about others without authorization.

  • To spam, phish, scrape, or interfere with the website’s operation or security.

  • To circumvent security features or access restrictions.

We may suspend or terminate access for violations of these terms.

SECTION 16 — DISCLAIMER OF WARRANTIES

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Except as expressly stated by us or required by law, the website, services, and products are provided on an “as available” basis without additional warranties.

Nothing in these terms excludes warranties or rights that cannot legally be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Universe X Services dba Golden Isla Tile and its representatives will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website, services, or products.

Where applicable law does not permit certain exclusions or limitations, our liability will be limited only to the extent legally permitted.

SECTION 18 — INDEMNIFICATION

You agree to indemnify and hold harmless Universe X Services dba Golden Isla Tile and its representatives from claims or expenses resulting from your violation of these terms, applicable law, or another party’s rights.

SECTION 19 — SEVERABILITY

If any provision of these terms is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in effect.

SECTION 20 — TERMINATION

These terms remain effective until terminated.

We may suspend or terminate access to the website or services if we reasonably believe these terms have been violated. Obligations and liabilities incurred before termination will survive.

SECTION 21 — ENTIRE AGREEMENT

These Terms of Service and the policies referenced within them constitute the agreement governing use of our website and services.

Failure to enforce a provision does not waive our right to enforce it later.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services are governed by applicable United States law.

SECTION 23 — CHANGES TO THESE TERMS

We may update these terms by posting a revised version on this website.

The “Last updated” date identifies the latest revision. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Universe X Services dba Golden Isla Tile
Email: goldenislatile@gmail.com
Website: https://goldenislatile.com